Terms & Conditions

Course Fees & Payment Details

Course fees must be paid in full prior to the start of each course. Fees include all tuition costs, materials supplied during the course, lunch and refreshments each course day. Special dietary needs must be advised before the start of the course. Bookings are not confirmed until payment is received. Delegates are responsible for accommodation, other meals and travel costs.

Membership Discount

If delegates register with Impact Training they will receive entitlement to a 10% discount off the full open course prices. Delegates must register online prior to booking a course to receive the discount as it cannot be applied retrospectively.


All course frees are liable to the standard rate of VAT, currently 17.5%.


If a delegate is unable to attend a booked course a substitute will be accepted subject to a £25.00 administration fee.


Delegates who wish to transfer to another course or date must confirm this in writing 2 weeks prior to the course they are booked on. All transfers notified within 2 weeks of the course are subject to a £25.00 administration fee. Please note that only one transfer is permitted.

Cancellation Policy

BY YOU: All cancellations must be confirmed in writing. Refunds or credit notes will be issued (if applicable) for any cancellations received respectively of the notice period outlined below:
Within 14 days of the course - No refund - full fee due
Within 2-4 weeks of the course - 50% of the course fee
Within 4-6 weeks of the course - 75% of the course fee
More than 6 weeks before the course - 100% of the course fee

Cancelled course fees may be used to transfer to another course or date if required providing cancellation is given within the notice period stated above. (Please also see Transfers).

BY US: We reserve the right to make alterations to the programme or to cancel a course at anytime. An alternative course date will be offered or a full refund or credit given. Impact Training Consultancy Ltd. will not normally reimburse travel or accommodation expenses.

Course Documentation

All delegates will be provided with handouts that will be a useful reference on return to work. The intellectual property remains with Impact Training Consultancy Ltd; all course materials are copyrighted and may not be reproduced without prior permission in writing from Impact Training Consultancy Ltd. Extra handouts may be bought at £50.00 each, your order must be confirmed in writing.

Course Dates and Venues

Impact Training Consultancy Ltd. reserves the right to alter course dates and venues without liability and will not normally reimburse travel or accommodation expenses.